Shipping policy
All orders are processed within 1 to3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping
We offer a flat domestic shipping rate of $5 USD within Australia.
| Service | Service Provider | Cost | Delivery |
| Standard Domestic | Australia Post | $5 | 1-3 business days |
International Shipping
We offer a flat international shipping rate of $11 USD to all countries outside Australia.
| Service | Service Provider | Cost | Delivery |
| Standard International | Australia Post | $11 | 7-10 business days |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 20 days of receiving your shipping confirmation email, please contact us at neurobotas@gmail.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount.
In the event that your order arrives damaged in any way, please email us as soon as possible at neurobotas@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at neurobotas@gmail.com.